Copahome Solves Order Challenges with a Fully Integrated Solution Built on CPQ, Sana and Dynamics NAV
Copahome is an independent, family-owned business in Kortrijk, Belgium, specialized in the design and production of sustainable and luxurious window blinds, shades, and curtains. Their extensive range of products finds its way to more than 1000 professional dealers in the Benelux and France.
Until recently, Copahome used the AS 400 system to place orders. This system requires an external consultant to update the catalog whenever a change is made to a product or a new product is added/updated. This process is costly and takes time, often leading to faulty orders.
In 2014 the decision was made to transfer to a CPQ tool combined with Sana’s e-commerce solution in the Microsoft Dynamics NAV platform. This would allow Copahome to process all product changes and expansions independently. To speed up the communication process, Copahome hired a modeler with in-depth knowledge of their product portfolio. Product managers now work directly with someone who understands the product and understands how the order system works. Copahome is now entirely in control.
“Our more than 1000 dealers now deliver 66% of our orders online, and these orders are 99.9% correct. It is no longer necessary to do a check or work order preparation. The order-to-production time has been reduced by 3-4 days, leading to better delivery terms.”
Waldo Ragole, ICT Manager at Copahome
Each of the more than 1000 Cophahome dealers can work within CPQ using their login for the order platform – a portal. This portal has been built with CPQ but has a fully customized design based on the Copahome corporate identity. This gives the Copahome website and the order platform one identity – which is essential for the professional appearance of Copahome towards the dealers. When a dealer is logged on, he can independently compile the price quotation and order the products. CPQ continuously calculates the (im)possibilities of the product choices that are being made and shows the impact on the price and the visualization. When the dealer reaches an agreement, he can order the product with one click of a mouse. Sana Commerce realizes the payment. CPQ automatically generates all the necessary production materials in the Dynamics NAV system, such as routings and Bill Of Materials. There’s no need for a Copahome employee to interfere in this process.
The combining of Dynamics NAV, Sana Commerce, and CPQ has brought great results to Copahome. The internal and external configurators (the portal) consist of just one model. This means that Copahome only needs to update and adapt to one environment, and the user interface can be adapted to the needs of the dealer or internal staff. Our more than 1000 dealers now deliver 66% of our orders online, and these orders are 99.9% correct. It is no longer necessary to do a check or work order preparation. The order-to-production time has been reduced by 3-4 days, leading to better delivery terms. Lead time is now often calculated in days instead of weeks. Not only are the orders 99.9% correct, but routings and BOM are also generated in this fully integrated environment.
The fact that Copahome can independently manage CPQ is very satisfying. Changes, small updates, or even adding entirely new product lines can be done immediately, allowing each of the dealers to quickly and flawlessly process orders. Thanks to CPQ, a need has been fulfilled for Copahome.