How Experlogix handles private data

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

The information we collect

This notice applies to all information collected or submitted on the Experlogix, LLC and Experlogix Software websites. On some pages, you can order products, make requests, participate in our online community, and register to receive materials. The types of personal information collected at these pages may include:

• Name
• Address
• Email Address
• IP Address
• Phone #
• Company Name
• Title
• Payment Information
• Technical Diagnostics Data

Experlogix, LLC may also collect data from your licensed software or subscriptions when errors are reported. The data is only used to troubleshoot and correct the reported problem; all error and transaction logs are purged every 45 days.

The way we use information

We use the information you provide about yourself / others when placing an order only to facilitate the sales process. We do not share this information with outside parties except to the extent necessary to complete that order.

We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

We use the information you provide about yourself / others when opening a support request only to facilitate the support process. We do not share this information with third parties except to the extent necessary to facilitate the support process. Experlogix will never share your information with third parties for the support process without your consent. The information that may share will be limited to relevant information only, including technical diagnostic details.

We use non-identifying and aggregate information to better design our website, but we do not disclose anything that could be used to identify visitors to our site or applications.

Experlogix, LLC does utilize third party tools to track visitor activities on our website. These tools utilize cookies to provide Experlogix, LLC with information about your name, IP address, company name, and related geographical information construed from your IP address. Experlogix, LLC does not submit your information to these services so any information you provide to Experlogix, LLC remains with Experlogix, LLC. Experlogix, LLC is the sole controller of your personal data gathered by our own first party cookies. Experlogix, LLC uses all gathered information to tailor the website experience to the user, advertise our product, and to facilitate the sales process.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses. To limit the use and disclosure of your personal information, you may opt-out by submitting a request to privacy@experlogix.com.

Experlogix, LLC may be required to disclose personal information in response to a lawful request by public authorities, including to meet national security or law enforcement requirements.

Experlogix, LLC’s accountability for personal data that it receives under the Privacy Shield and subsequently transfers to a third party is described in the Privacy Shield Principles. In particular, Experlogix, LLC remains responsible and liable under the Privacy Shield Principles if third-party agents that it engages to process the personal data on its behalf do so in a manner inconsistent with the Principles, unless Experlogix, LLC proves that it is not responsible for the event giving rise to the damage.

Our commitment to data security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

How you can access or correct your information

Experlogix, LLC acknowledges that individuals have the right to access the personal information that we maintain about them. You may email Experlogix, LLC at privacy@experlogix.com to request all your personally identifiable information that we collect online. You may correct factual errors in your personally identifiable information by sending us a request that credibly shows error. To update your email preferences, or to opt-out of all marketing communications, you may visit Experlogix Email Subscription Center.

To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

EU-US Privacy Shield & US-Swiss Safe Harbor

Experlogix, LLC complies with the EU-US Privacy Shield Framework as set forth by the US Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries. Experlogix, LLC has certified that it adheres to the Privacy Shield Principles of Notice, Choice, Accountability for Onward Transfer, Security, Data Integrity and Purpose Limitation, Access, and Recourse, Enforcement and Liability. If there is any conflict between the policies in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification page, please visit www.privacyshield.gov.

Experlogix, LLC complies with the US-Swiss Safe Harbor Framework as set forth by the US Department of Commerce regarding the collection, use, and retention of personal information from Switzerland. Experlogix, LLC has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. If there is any conflict between the policies in this privacy policy and the Safe Harbor Privacy Principles, the Safe Harbor Privacy Principles shall govern. To learn more about the US-Swiss Safe Harbor and to view our certification page, please visit www.export.gov/safeharbor.

Experlogix, LLC may be required to disclose personal information in response to a lawful request by public authorities, including to meet national security or law enforcement requirements. The US Federal Trade Commission has jurisdiction over Experlogix, LLC’s compliance with the EU-US Privacy Shield and Experlogix, LLC is subject to the investigatory and enforcement powers of the US Federal Trade Commission.

How to contact us

Should you have other questions or concerns about these privacy policies, please use the contact information below.

Experlogix, LLC
10808 S River Front Pkwy, Suite 650
South Jordan, UT 84095

EU-US Privacy Shield & Swiss Safe Harbor dispute resolution

In compliance with the EU-US Privacy Shield Principles and US-Swiss Safe Harbor Principles, Experlogix, LLC commits to resolve complaints about your privacy and our collection or use of your personal information. European Union or Swiss citizens with inquiries or complaints regarding this privacy policy should first contact Experlogix, LLC Corporation at privacy@experlogix.com.

Experlogix, LLC has further committed to refer unresolved privacy complaints under the EU-US Privacy Shield Principles BBB EU PRIVACY SHIELD, a non-profit alternative dispute resolution provider located in the United States and operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit www.bbb.org/EU-privacy-shield/for-eu-consumers for more information and to file a complaint.

Please note that if your complaint is not resolved through these channels, under limited circumstances, a binding arbitration option may be available before a Privacy Shield Panel.

Experlogix, LLC has also further committed to refer unresolved privacy complaints under the US-Swiss Safe Harbor to an independent dispute resolution mechanism operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit www.bbb.org/us/safe-harbor-complaints for more information and to file a complaint.