How Template and Document Creation Drive Efficiency and Better Customer Experience
In the grander scheme of things, it’s pretty astounding to consider how our society has advanced over the past centuries, and even decades. Technology in
Blog Category: Customer Experience
The Benefits of Personalized Invoices and Automated, Integrated Technologies
Your accounting department probably creates personalized invoices using multiple data systems, each of them storing a specific type of information. Your CRM system stores personal
Giving Back Memorable Donor Experience with Automated Donation Process
Non-profit organizations that rely on donations strive to keep administrative costs low and donor engagements high. Part of the efforts to achieve these goals may
Do You Communicate with Citizens via Personalized, Multilingual and Omni-Channel Documents?
Government agencies should be about sharing knowledge, disseminating information, and enabling those they serve. Regrettably, government communications with citizens have a reputation of being difficult
Optimizing Your Customer Communication with Claims Process Automation
The way an insurance company handles claims influences the customer experience more than any other transactional interaction companies have with their customers. Policyholders are concerned
Consolidating Customer Information for a Better CX: How to Get your Data in One Basket
There is an old saying, “Don’t put all your eggs in one basket,” meaning it’s risky to group all your possibilities together. But in business,
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Content Management 101: Five Tips to Create a Content Management Plan
Businesses are like roads, with their constant ebb and flow of moving parts, red lights, green lights, yield signs, stop signs, and even dead ends.
To “Document” Infinity and Beyond: Adding Value to Microsoft Dynamics 365 with Document Generation and Automation
Automation has always been a popular concept. Once a staple of science fiction lore, it has now become part of modern daily lives. One example
How Mobile Insurance Apps Create Personalized Customer Interactions
Everyone enjoys fairy tales. They are fun – everything is pretty, the good prevail (usually), the backdrop is a celebration of some kind, and they
Dope Docs: Five Tips for Designing Effective Document Templates that will Improve Customer Communications
Although the world is full of graphics programs, not everyone has the skill set of a designer. Even templates – pre-made forms you just drop