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Technical Development Writer

Description

Experlogix is seeking a Technical Writer with a development background that will team up with our instructional designer and development teams to lead the charge for training, end user, internal, and development documentation across the company. Your experience writing technical documentation while working closely with software development teams will be valuable towards building out a state-of-the-art framework and document repository that both customers and employees will reference daily.

Responsibilities

  • Owns and maintains internal documentation tools such as the company Wiki and other documentation/training resources
  • Ensures all documentation and reference materials are maintained, consistent, up to date and organized in a way that follows industry best practice
  • Writes, maintains and organizes documentation around Web Service/API integration, help guides, installation guides, FAQ’s, technical integrations, etc.
  • In collaboration with instructional designer, ensures that new feature and release documentation is updated and maintained with each new feature and release of the product
  • Relentless pursuit of finding knowledge gaps and executing on plans to add documentation and training in areas that are lacking
  • Gather FAQ’s from customers and internal resources and execute on plans to further document, train and provide tutorials and other resources from these commonly asked questions
  • Strives daily to reduce the amount of support requests needed from customers by placing training and documentation systems and tools at customers fingertips so they can easily find and reference materials in answer to their questions.
  • Recommend design approaches and feature updates that will allow for a more intuitive experience and thus eliminate some of the needs for frequently asked questions and support

Skills

  • 3+ years of technical writing experience
  • Strong technical aptitude with familiarity with object-oriented programming
  • Proficient with Atlassian Confluence is a huge plus
  • Holds self to high standards of quality writing with an innovative mind that continually looks for ways to write in visually fresh and appealing ways to the reader
  • The ability to collaborate with cross functional teams with a keen focus on working daily with the software development team to create documentation that customers will love
  • Strong awareness and understanding of the current product and newly released feature capabilities with the ability to clearly document and train others in a way that can be intuitively understood with minimal touchpoints
  • Continual process improvement mindset to find better and innovative ways to deliver documentation in ways that customers can easily, find, access and reference the material with minimal search time
  • The ability to prioritize and think strategically about meeting broad requirements sets.
  • Strong ability to take complex user requirements and distill them into a format that can be understood by developers as well as non-technical staff
  • Ability to collaborate, consider alternative points-of-view, and be persuasive as needed.
  • Previous experience with a CPQ, CRM or another ERP system a plus

Location

  • Conveniently located in an exceptional south Salt Lake Valley suburb (South Jordan), with easy freeway access
  • Beautiful views of the Wasatch and Oquirrh mountains from your office and situated alongside the Jordan River Trail
  • Abundant amenities nearby such as golfing, shopping, parks, restaurants, jogging trails and hotel

Apply Now

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