21 August 2012

Endace Goes Live with Experlogix to Manage Complexity of Customer Quotations

Endace, the world leader in network visibility, deploys the Experlogix Configurator to improve quote production performance and streamline quote-to-order processes.

SANTA BARBARA, CA - August 21, 2012 - Experlogix Inc., the leading provider of product configurator solutions for Microsoft Dynamics® CRM and ERP, announced today that Endace has successfully deployed the Experlogix Configurator to streamline quote production within Microsoft Dynamics CRM.

Experlogix Configurators for Microsoft Dynamics empower sales teams to build complex quotes and orders based on multiple options and item-specific business rules. The solutions combine to form a powerful quote and order automation system, increasing order volumes, improving accuracy and customer loyalty.

"Previously we were creating SKUs for each of the product combinations we offered," says Endace Business Systems Manager, Sander Lommertzen. "Our intelligent recording systems have many variables and options, and as the number of products expanded, the list of SKUs became difficult to manage. Our goal was to find a solution that would allow for a more manageable list of primary products that could be configured dynamically."

In their search for a new product configurator solution, Endace identified critical needs, including

  • Tight integration with Microsoft Dynamics CRM and Dynamics AX
  • Ability to deliver a quote that shows a product configuration with a single price
  • Support for on-premise, web-based, tablet, and offline deployments
  • Support for complementing products and upselling
  • Ability to dynamically create a Bill of Materials for Dynamics AX

"In addition to the fact that Experlogix was able to meet all of our functional and technical requirements, we liked the simplicity and ease of use of the user interface, as well as the solution's small footprint." says Lommertzen. "Experlogix also has the flexibility and extensibility we felt was important for our future."

"One of the benefits with Experlogix has been our ability to use the configurator to automatically link our support contracts directly back to the hardware it was sold with," says Mike Cook, Endace Business Analyst, "and once the quote is completed, we can push that information back to Dynamics CRM and through to ERP, so we can do the kind of detailed business analysis we need. In general we've been able to reduce our manual effort in several areas of the business, and use fewer clicks to complete our quotes. The whole process of creating and managing quotes is a lot smoother and easier for our team with Experlogix."

"We are proud to be working with Endace to help strengthen their sales operations," says Christian Stepien, President, Experlogix. "Our configurator combined with Microsoft Dynamics is an ideal platform for large organizations such as Endace that need a proven configurator solution that is simple to use and maintain with a low total cost of ownership."

ABOUT EXPERLOGIX

Experlogix is a Microsoft Gold Certified product configurator independent software vendor (ISV) specializing in fully integrated quote and order automation solutions for Microsoft Dynamics CRM and ERP. Available via the web or offline, Experlogix Configurators deliver the scalability and flexibility needed to handle virtually any configure, price, quote (CPQ) requirement at a low total cost of ownership. More than 800 companies worldwide in a variety of industries rely on Experlogix, including Konica Minolta, TelePacific Communications, MTN Satellite Communications, Mitsubishi Caterpillar Forklift Europe, iBahn, Husky Injection Molding Systems, Nikon Instruments, Hitachi Construction Machinery, AMX and FEI Company. For more information, visit www.experlogix.com.

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